Melbourne-based private independent financial services company Judo Bank was founded in 2016 by a visionary group of bank executives who observed that small and medium-sized businesses were not receiving the structured and personalized funding they needed to grow and operate their business. Its mission is to transform business banking by providing relationship-centric solutions that merge traditional values with innovative technologies. Judo Bank is a purpose-built relationship business where skill, knowledge, judgment, and integrity are critical qualities that reinforce success. They specialize in relationship banking and offer business and equipment loans, home loans, personal term deposits, SMEG, and line of credit. The company, as of March 2021, employs over 280+ specialists throughout nine offices in Australia, with a $3B loan book and a $2.3B deposit book. In 2020, Judo Bank reported having over 12,000 clients, including lending and deposit customers.
Challenges
Judo Bank is focused on improving small and medium sized enterprise lending in Australia. To progress, the bank needed to realize challenges in its systems.
- Provide efficient processing and simplifying loan applications.
- Simplify online term deposit application.
- Judo Bank needed a flexible and intuitive CRM as well as a Deal Builder solution. The solution required customization to suit the lending business sector in Australia.
- Bottomline provides product enhancements and upgrades every quarter. Judo Bank lacked a way to quickly complete a regression test whenever an upgrade was done. Traditionally, this would take three days of manual testing.
- Simplify the complete lifecycle of a small business opportunity, providing the client with a lending decision within the scheduled timeframe.
- Provide authentication, identity, and security for all clientele, including Judo Bank’s lenders, brokers, and small business customers.
Accomplishments
RIA utilized Test Automation in two production upgrades to run full regression test:
RIA can complete Bottomline regression tests in two hours and offer 250 test scenarios.
Temenos tests can be completed in three hours and offer 30 test scenarios.
Test Automation generates summarized detailed reports of the test results.
We will have reduced Judo Bank’s maintenance cost by allowing the reuse of core test components.
Why Judo Bank chose RIA Advisory?
Judo Bank is one of Australia’s newest next-generation banking players. The bank remains ‘fast and nimble’ in its operations to deliver greater opportunities for their customers, all while maintaining its status as a strong competitor to larger, more established banks. With a customer-first approach and competitive rates for term deposit offers and business/equipment loans, Judo Bank has succeeded in standing out from the pack as a true challenger bank.
Judo Bank selected RIA Advisory as an implementation specialist for their domain expertise in the industry and their flexible capabilities. With extensive knowledge of Bottomline’s CRM and Deal Builder, RIA’s team of specialists worked on enhancements for test scenarios, analyzed and supported production issues, as well as upgrades.
Additionally, Judo Bank chose to implement the RIA Test Automation product for Bottomline and Temenos. The advanced solution leverages top-tier open-source technologies needed to deliver a testing framework that is robust, easily operated, all while consistently integrating into a customer’s ecosystem. The solution offers the intellectual power Judo Bank needs to increase test reliability, all while minimizing regression testing time and maintenance cost.
RIA assists with Document Redaction
Judo Bank selected RIA after their document processing vendor had to be replaced urgently last year. RIA conducted a Proof of Concept with several major Document AI/ML Service Providers such as AWS Textract, Azure Form Recognizer, and Google Cloud DLP. Google Cloud DLP was selected and trained to recognize, categorize, and redact sensitive information from documents uploaded by customers.
The solution was well received by Judo Bank and became the enterprise solution for document redaction. Today, with help from RIA, they are live with Google DLP in production and continue using the tool to redact documents.
RIA continues to enhance the solution based on feedback from Judo Bank. The solution was recently updated to support documents uploaded as zipped files.
The Results
Judo Bank utilized RIA Test Automation in two production upgrades to run full regression tests on Bottomline (for banking CRM and Deal Builder) and on Temenos (for Origination).
- Manual testing commonly takes two to three days to complete each scenario. With RIA Test Automation, it can complete Bottomline regression tests in two hours and cover up to 250 test scenarios.
- Additionally, Temenos tests can be completed in three hours for a coverage of 30 test scenarios.
- RIA Test Automation generates summarized detailed reports of the test results for business sign-off and reduced Judo Bank’s maintenance cost by allowing the reuse of core test components across different types of testing.
