Public Sector
Public Sector
As the entire economy becomes increasingly digital, citizen’s expectations of their government have changed significantly. The world is now mobile and connected, and the economy has become increasingly digital. Citizen expectations have evolved, and business processes designed before the digital age need to be re-thought. This presents an opportunity for public sector authorities that manage revenue to transform their business processes with data and automation to digitize, simplify, and automate. Public Sector agencies require a revenue management platform that is modern, flexible, and highly configurable and will allow authorities to respond and adapt to the current, evolving, and future needs of citizens.

Public Sector agencies can get ready for the future now by establishing a COTS platform that will continuously evolve and grow and enable the agency to keep pace with citizen needs and technology change.  RIA Advisory provides a modern digital platform that will meet your needs today and evolve with you tomorrow. 

Our solution features Oracle Revenue Management and Billing (ORMB).  ORMB is:

  • A true Commercial Off-The-Shelf (COTS) application that is scalable, upgradeable, and maintainable. Revenue authorities can implement updates while preserving their site-specific configurations.
  • Specifically designed and built to help government authorities achieve objectives such as simplifying business processes, improving citizen service, enhancing collection capabilities, and providing flexibility to adapt quickly to legislative changes.
  • Built with out-of-the-box processing and business rules across key business process areas such as Registration, Billing, Payments, Accounting, and Collections.
  • A flexible and extensible data model that allows new fields to be added through configuration only (e.g., no code).
  • A “plug-in” architecture that allows site-specific business riles and policies to be plugged into any processing point, because every revenue authority has business rules and policies that are unique to their jurisdiction.

RIA Advisory surrounds Oracle RMB with industry leading products and accelerators developed through years of successful ORMB implementation:

A Digital Experience microservice portal framework that provides citizens and stakeholders with a rich end user experience and taxpayer services.

An Annual Maintenance Service that simplifies support, lowers Total Cost of Ownership, and provides ongoing enhancements year after year.

A Data Analytics platforms to provide insights, and track progress against KPIs to achieve and maintain service excellence.

Test Automation best practices to automate the ongoing end-to-end regression tests that are needed as the base platform is updated and maintained to stay continuously up-to-date and modern.

An Integration Hub that is pre-integrated to Oracle RMB and can automate, map, validate, transform, and load data all in one place to simplify data migration and bulk data integration.