Utilities
Utilities
There is significant margin pressure that Utility companies face today, because of increased operating costs. Consumer expectations continue to evolve during this time of economic uncertainty and increased regulatory oversight. Utilities need to be agile by adopting information systems with state-of-the-art capabilities. This is crucial in strengthening the customer experience and authorizing processes within the fast-changing business environment.

 

In addition, every utility company will require additional technical support to run their business, usually, because their Meter Data Management (MDM) or Customer Information System (CIS) is overdue for an upgrade/replacement, or their billing system may need an additional function that the existing platform does not support. Frequently we have observed that lack of adoption and awareness of the upgraded product capabilities hinders utility companies from obtaining maximum value from their CIS and MDM investments.

RIA Advisory’s approach and solution are guaranteed to bring significant changes to the customer operating environment with minimal downtime and reduced post-upgrade issues. RIA Advisory’s pool of architects and consultants carries the experience of implementing and upgrading Oracle CC&B / MDM to higher versions or reforming to Oracle C2M. Reduce system customization by adopting enhanced features in the latest version, enabling lower support costs and approximately 30% fewer system errors. Optimized invoicing, billing and meter management processes ensure a smoother and more pleasant customer experience.

Also, we help our utility customers extract much better ROI from their existing technology, by using our niche services and Advisory capabilities. Our goal is to partner with our clients to enable them to be self-sufficient with long-term operational ease and cost savings through consolidation and optimization.

Our revenue transformation services include the cutting-edge products that we continue to invest in.

Since legacy and on-prem systems are resources, infra, and cost-intensive. Also, they require expensive and timely upgrades. We hence offer on-demand end-to-end managed cloud services for complete management of the required cloud infrastructure with diverse solutions to select from.