Enabling profitability, predictability, and high levels of customer satisfaction in the extremely volatile utilities sector has never been easy.
The speed at which market dynamics change makes it extremely difficult for utilities to seamlessly serve customers across different segments and different regions. Having to resolve integration issues while overcoming reporting challenges and limiting cost to serve the customer takes a toll on business process efficiency and enterprise visibility.
That’s why companies have to constantly work towards taking a customer-centric approach to simplify meter to cash, eliminate manual intervention, and be extremely responsive to market opportunities.
Why simplify meter to cash to customer
Over the last few years, utility companies have adopted several enterprise systems to handle their meter-to-cash process. However, each system requires continuous development and a complex set of interfaces to operate with other applications and external systems. The presence of a plethora of disparate and loosely integrated solutions severely impacts the efficiency and consistency of the meter-to-cash revenue process.
- Manually moving between several applications to get access to the data needed for business decision-making is time-consuming, expensive, and prone to error that invariably affects customer service.
- Managing several distinct applications means businesses have to deal with a plethora of different databases, data structures, and relationships that slow down the billing process and affect customer relationships.
- Having multiple applications across the enterprise also restricts enterprise agility. Poor integration capabilities impact the ability of organizations to cope with competitive pressures and regulatory change.
What Oracle offers
Resource pressures, time constraints, and keeping pace with market rules require utilities to re-evaluate and revamp their entire meter-to-cash revenue processes.
Oracle Utilities Customer to Meter Solutions leverage the power of data to simplify meter-to-cash to customers. Using a single user interface that combines the capabilities of modern information and data management systems. It helps Utilities overcome manual efforts, reduce utility costs, and enhance customer experience through seamless integration, improved operational efficiency, and personalization.
- A centralized control center provides access to all customer information in one location, allowing Utilities to accelerate decision-making and time-to-value.
- Quick and easy implementation allows companies to configure the solutions easily to meet unique customer needs while minimizing the need for customizations thus providing the opportunity to keep adapting market dynamics and regulatory changes.
- Modern utility billing and customer care applications and open architecture with flexible design help meet customer demands with ease.
- Quick and easy upgrades and the availability of optional modules reduce the risk in addressing new and evolving business requirements.
- Unmatched scalability capabilities of the solution mean that Utilities can scale from a few hundred customers to millions without any hassles.
- A single, complete, and consistent view of customers – including trends, interactions, and needs – helps build better customer relationships.
- Access to up-to-date billing, sales, and credit management data ensures companies always use accurate and relevant data to make decisions through.
- Logging all changes and corrections into an integrated platform helps improve visibility and transparency required for reporting from auditors and regulators.
A sneak peek into features
Oracle Utilities Customer Care and Billing Solutions fuel innovation at every step of the customer lifecycle.
Using deep industry expertise, it provides companies with a forward-thinking customer engagement platform that is constantly enriched with an intelligent service network, data analytics, and flexible cloud services.
Here are some features that can enable companies to accelerate and simplify the meter to cash process:
- Consolidated Interface for data management
- 360 degree view of the customer and pre-built analytics
- Multi-channel communication and customer communication preference management
- Customer program management for value-add programs and services
- Online account management and service requests
- Field-service integration
- Sociability. compliance, and adaptability
- Pre-built integration with head-end and AMI systems
- Data capture from multiple sources
- Automated VEE processes
- Intuitive user-interface
- Robust rating and billing engine
- Customer program management to value add on programs and services
Meet customer needs with ease and speed
For the highly competitive and regulated Utilities sector, being able to drive innovation at every step of the customer lifecycle is critical to drive business excellence.
Oracle Utilities Customer to Meter solutions help solve the challenge of increasing complexity in a rapidly transforming industry. By offering an integrated meter to cash platform, it helps improve customer service, reduce operational costs, and enhance business agility. By allowing Utilities to get up and running quickly with a complete meter-to-cash solution, it helps them streamline business processes and stay a step ahead of rapidly evolving business drivers.
